Artificial Intelligence (AI) is viewed as having great potential for the public sector to improve
the management of internal activities and the delivery of public services. However, realizing …

Artificial Intelligence (AI) contributes to public administration by augmenting public services,
including managing big data and information technology. AI is currently utilized in e …

Artificial Intelligence (AI) has advanced as one of the most prominent technological
innovations to push the conversation about the digital transformation of the public sector …

Robot service failure and subsequent user behavioral responses have emerged as a
prominent scientific issue, warranting attention from multiple disciplines. A review of existing …

In the context of the digital economy, the potential values of open government data (OGD)
need to be fully unlocked. It is necessary to investigate the key factors influencing citizens' …

This paper sheds light on how much citizens value different features of public sector
algorithms, specifically whether they prioritize effectiveness over transparency and …

Artificial intelligence in hospitality is increasingly transforming the way we travel. Service
robots collect, store, analyze, and act upon a continuous stream of private information as a …

Artificial intelligence (AI) applications in public services are an emerging and crucial issue in
the modern world. Many countries utilize AI-enabled systems to serve citizens and deliver …

Public institutions' chatbots enhance communication when they provide services. Despite
their growing popularity and importance, chatbot adoption by government entities is a …

Purpose This study aims to estimate the value of the impact from digital transformation (DX)
focusing on its automation effect, looking at the time and cost savings coming from the …