Emotional labor: Advancing our public administration classroom

S Rinfret, E Wise - Journal of Public Affairs Education, 2024 - Taylor & Francis
Public administration courses often use the pillars of public administration (eg, efficiency,
effectiveness, equity, economy, accountability, responsiveness) as foundational concepts …

Designing Hospitality Curriculum for the Future: A Comprehensive Assessment of an Undergraduate Program in the United States

A Fei, J Chen, W Lee, K Xin, C Behnke… - Journal of Hospitality & …, 2025 - Taylor & Francis
Educational curricula require systematic and regular evaluation to maintain relevance and
university Hospitality Management programs are no exception. This study assessed gaps …

The effects of emotional labor and core-self assessments on constructive deviant behavior in hotel businesses: the mediating role of staff empowerment

HO Seyhanlioglu, S Kingir - Ege Academic Review, 2023 - acikerisim.subu.edu.tr
The main purpose of the research is to examine the effects of emotional labor, core-self,
constructive deviant behavior and the mediating effect of staff empowerment. The sample of …

THE EFFECT OF EMOTIONAL LABOR AND BASIC SELF ON CONSTRUCTIVE NORMAL BEHAVIOR IN HOTEL OPERATIONS: THE INTERMEDIATE ROLE OF …

HÖ Şeyhanlıoğlu, S Kıngır - Ege Academic Review, 2023 - dergipark.org.tr
The main purpose of the research is to examine the effect of emotional labor, core self,
constructive non-normative behavior and the mediating effect of personnel empowerment …

Effects of corporate social responsibility on online recruitment processes in the Vietnamese food and beverage industry

K Khuda, HCL Nguyen, D Hack-Polay - Businesses, 2023 - mdpi.com
This paper examines the effect of CSR perceptions on online recruitment practices and
outcomes in the Vietnamese food and beverage sector. Semi-structured interviews were …

The Influence of Emotional Labors on Sales Performance and Job Satisfaction Via Burnout: The Moderating Role of Adaptive Selling Behavior in the Chinese …

X Guo, JE Yoo, JE Park - Culinary Science & Hospitality Research, 2024 - dbpia.co.kr
In the Chinese service sector, interpersonal relationships are essential for sales personnel.
Oversight of their emotional well-being is critical. This research explores the impact of …

Contemporary Employability Norms for Guest-Facing Hospitality Workers: Some Empirical Evidence During Covid-19

N Hepp, RL Starling, G Elbracht, MS Rajkumar… - Sustainability …, 2023 - Springer
The Covid-19 pandemic has disrupted industries and now poses uncertainties regarding the
skills necessary for employability in a peri-and post-pandemic landscape. With limited …

Collaborative Models in Health and Hospitality: Administrative and Policy Innovations for Community Benefits: Collaborative Models in Health and Hospitality

B Hayat, A Maroof, H Tabassum, MM Kanwar… - Journal of Health and …, 2024 - jhrlmc.com
Background: The convergence of health and hospitality sectors offers innovative
opportunities for enhancing community welfare through integrated administrative and policy …

[图书][B] How Public Sector Human Resources Professionals Describe their Emotional Labor Experiences

VD Barroso - 2023 - search.proquest.com
The purpose of this qualitative descriptive study was to explore how public sector human
resources professionals in management positions in a western state described the situations …

“But of course i'm going to look happy” or “He needed to know I was angry”? Comparing use of emotional labour in teamwork in engineering and hospitality students

R Germanier, A Darioly, N Kotluk… - EAPRIL Conference …, 2024 - infoscience.epfl.ch
Being able to work effectively in a team is a vital professional skill but how do students in
different disciplines, engineering and hospitality, display their emotions when working …