The Kano model distinguishes the different relationships between Customer Requirements
fulfillment and Customer Satisfaction, especially the nonlinear relationships. However, the …

In the era of Industry 4.0, the rapid development of information technology in the last decade
has provided new challenges for product improvement by enabling users to give their …

Recently, considerable emphasis has been placed on environmental protection worldwide.
Environmentally friendly practices have been considered basic requirements for companies …

The issue of increasingly aging population has created an increased demand for nursing
beds, which not only in terms of quantity but also functionality. Product-service system (PSS) …

Sustainability of eGovernment projects in developing countries is an evolving area, in 1987
India has started its major computerization in government sector by launching the national …

This research examines a novel reason for service providers withholding aspects of optimal
service quality: hesitation. Previous research has shown that physiotherapists often hold …

Most higher education institutions do employ a website to publish the information they wish
to communicate to their users in the most efficient way possible. However, many disputes …

The present chapter focused on the attempt to establish an online counseling platform in the
United Arab Emirates (UAE) by hosting licensed counselors and promoting their services to …

The purpose of the study was to investigate the factors that influence the growth of e-
commerce in Nairobi, Kenya. The study sought to provide answers on the effect of internet …

Whilst the Asian region is experiencing a growth in tourist arrivals, it becomes increasingly
important for businesses in its tourism and hospitality industry to find ways to sustain the …