The field of business shows an increasing interest in exploring conversational agents to
improve service quality and market competitiveness. Furthermore, the advances in machine …

With the support of advanced hardware and software technology, Artificial Intelligence (AI)
techniques, especially the increasing number of deep learning algorithms, have spawned …

Conversational systems are now applicable to almost every business domain. Evaluation is
an important step in the creation of dialog systems so that they may be readily tested and …

The use of conversational agents (bots) in information systems managed by company's
increases productivity in the development of activities focused on processes such as …

In this chapter, we learn how to manage a dialogue relying on the discourse of its
utterances. We show how a dialogue structure can be built from an initial utterance. After …

Machine Reading Comprehension (MRC) is a cru-cial task in natural language processing
that enables machines to extract the minimal text span from a reading passage that answers …

The MIRA chatbot, a Mental Health Virtual Assistant, was developed to connect healthcare
workers to trusted services and programs in order to address rising mental health concerns …

There are numerous customer service articles on chatbots, but only a few studies deal with
their acceptability and the cognitive components of personalization and context have been …

Knowledge management systems (KMS) and conversational agents, or chatbots, can
increasingly be used to help deliver on-time data to a variety of end users. Chatbot front …

We live in an era where time is a scarce resource and people enjoy the benefits of
technological innovations to ensure prompt and smooth access to information required for …