Involving users in the development of a modeling language for customer journeys

R Halvorsrud, OR Sanchez, C Boletsis… - Software and Systems …, 2023 - Springer
Although numerous methods for handling the technical aspects of developing domain-
specific modeling languages (DSMLs) have been formalized, user needs and usability …

Explainable Model Fusion for Customer Journey Mapping

K Okazaki, K Inoue - Frontiers in Artificial Intelligence, 2022 - frontiersin.org
Due to advances in computing power and internet technology, various industrial sectors are
adopting IT infrastructure and artificial intelligence (AI) technologies. Recently, data-driven …

Towards an Approach for Generating iStar Goal Models from Journey Maps

I Benzarti - 2024 IEEE 32nd International Requirements …, 2024 - ieeexplore.ieee.org
In contemporary software engineering practices, understanding user requirements and
translating them into models is essential for effective system design and development. User …