One of the objectives of Directive 2013/11/EU was to promote high-quality consumer
alternative dispute resolution (ADR) schemes in the European Union (EU) through the …

In the wake of globalisation and the rise of new technologies, international commercial
activities around the globe have intensified. It is increasingly common for companies to offer …

Regulation) 2 has further emphasized an ongoing shift taking place within the UK civil
justice system. Once dominated by court-based dispute resolution, the provision of UK civil …

Traditional judicial mechanisms did not offer an adequate solution for cross-border
electronic commerce disputes. 1 Although there has been expected great potential in …

18 Pablo Cortés seeking to increase consumer trust in the market. 1 The more European
consumers and businesses start benefiting from the European market, for instance by …

Abstract Online Dispute Resolution (“ODR”) has been generated by the inherent need to
swiftly and efficiently resolve the thousands of disputes arising in electronic commerce. This …

Maria Luisa Serra* riepilogo: Muovendo dalla crescente tendenza a incentivare il ricorso
alle ADR da parte dell'Unione europea l'articolo analizza gli interventi del legislatore …

Thisstudy presents an analysis of arbitration as a way to solve consumer disputes in
Portugal in a mandatory or necessary way. It puts consumer law and arbitration into context …

In the digital age, with development of information communication and technology (ICT),
consumer spending dominates the Gross Domestic Product (GDP). The continuously …

The Internet has created a global marketplace, where consumers can purchase goods and
services. For online purchases, disputes can occur and are called electronic commerce …