A thematic review on using food delivery services during the pandemic: insights for the post-COVID-19 era
The food delivery service is the most typical and visible example of online-to-offline (O2O)
commerce. More consumers are using food delivery services for various reasons during the …
commerce. More consumers are using food delivery services for various reasons during the …
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country
The rapid growth of online purchasing in recent years has emphasized the accompanying
role of home delivery service provided by delivery personnel in ensuring customer …
role of home delivery service provided by delivery personnel in ensuring customer …
Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era
The demand for using library apps to search for information has been increasing after the
COVID-19 outbreak. To look into how the pandemic affects the users' perception of the …
COVID-19 outbreak. To look into how the pandemic affects the users' perception of the …
Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach
Online food delivery (OFD) businesses flourished during COVID-19; however, OFD
companies experienced different challenges and customers' expectations. This paper uses …
companies experienced different challenges and customers' expectations. This paper uses …
[PDF][PDF] From traditional business shifted towards transformation: The emerging business opportunities and challenges in 'Metaverse'era
This study aimed to explore the implications of marketing practices based on current
literature on how businesses utilize a new frontier of technology in conjunction with …
literature on how businesses utilize a new frontier of technology in conjunction with …
Investigating the effect of perceived security, perceived trust, and information quality on mobile payment usage through near-field communication (NFC) in Saudi …
This study aims to investigate the perceptions of near-field communication (NFC) usage for
mobile payments in Saudi Arabia. In order to develop a mathematical framework for the …
mobile payments in Saudi Arabia. In order to develop a mathematical framework for the …
Modeling consumers' trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory
Considering the importance of customer trust in the m-commerce domain, this study aims to
examine the role of technology acceptance model (TAM) factors, mobile service quality (M …
examine the role of technology acceptance model (TAM) factors, mobile service quality (M …
Augmented reality shopping application usage: The influence of attitude, value, and characteristics of innovation
Consumers' intentions are crucial to the wide usage of augmented reality shopping
applications (ARSAs). Combining innovation diffusion, perceived value, and attitude …
applications (ARSAs). Combining innovation diffusion, perceived value, and attitude …
Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness
Q Zhang, SK Ariffin, C Richardson, Y Wang - Journal of Retailing and …, 2023 - Elsevier
The rapid development of mobile payment has attracted many competitors and made
customer retention a crucial issue for mobile payment service providers. This study …
customer retention a crucial issue for mobile payment service providers. This study …
Predictors of continuance intention of online food delivery services: gender as moderator
Purpose The COVID-19 has brought with it valuable opportunities for the retail sector.
Notably, online channels have assumed a key role for businesses that can rely less on …
Notably, online channels have assumed a key role for businesses that can rely less on …