Crowding is a critical determinant of consumers' satisfaction with and preferences for
different shopping and travel situations. When considering a selection of travel and …

Most commentators agree that human relations are central to tourism and hospitality.
Different personalities thus display different reactions to the same task. This article provides …

Although the significance of travel health risks is well documented, the process through
which people assess their vulnerability and ultimately take on preventive measures needs …

Visitor safety is an important topic in adventure tourism but remains underexplored. Using a
psychological approach, this study applies and extends Rimal and Real's risk perception …

This study integrates consumption emotions into the American Customer Satisfaction Index
(ACSI) model to propose a hotel customer satisfaction index (H-CSI) model that can be …

Studies about augmented reality (AR) largely discuss the design of applications and
adoption behaviours of the AR system. Attempts to understand user experiences with AR are …

The objective of this study was to measure the immediate impacts of a film on the
perceptions of viewers from different countries. The film chosen for this experiment was the …

To promote tourism recovery in the post-COVID-19 pandemic era, it is critical to understand
the psychological factors that either boost or suppress travel demands. However, little is …

The threat of terrorism is increasingly relevant to tourism on a global scale, and no
destination can claim exemption. Tourism managers need to be aware of the impact that …

When consuming tourism and leisure services tourists do not only expect professional
services but also desire satisfying emotional experiences. To measure satisfaction with …