Artificially intelligent device use in service delivery: A systematic review, synthesis, and research agenda
This study undertakes a systematic review of Artificial Intelligence and its applications to
service encounters and the hospitality industry by reviewing publications that (1) mainly …
service encounters and the hospitality industry by reviewing publications that (1) mainly …
Robot-based intervention for children with autism spectrum disorder: a systematic literature review
Children with autism spectrum disorder (ASD) have deficits in the socio-communicative
domain and frequently face severe difficulties in the recognition and expression of emotions …
domain and frequently face severe difficulties in the recognition and expression of emotions …
Service robots rising: How humanoid robots influence service experiences and elicit compensatory consumer responses
Interactions between consumers and humanoid service robots (HSRs; ie, robots with a
human-like morphology such as a face, arms, and legs) will soon be part of routine …
human-like morphology such as a face, arms, and legs) will soon be part of routine …
Developing a formative scale to measure consumers' trust toward interaction with artificially intelligent (AI) social robots in service delivery
This study develops and validates a scale of Social Service Robot Interaction Trust (SSRIT)
that measures consumers' trust toward interaction with AI social robots in service delivery …
that measures consumers' trust toward interaction with AI social robots in service delivery …
The use of artificial intelligence for detecting the duration of autistic students' emotions in social interaction with the NAO robot: a case study
G Lorenzo, A Lorenzo-Lledó - International Journal of Information …, 2024 - Springer
Within the field of education, technology is a fundamental element in responding to the
diversity of students in the classroom. In this sense, robotics is the tool that can best help the …
diversity of students in the classroom. In this sense, robotics is the tool that can best help the …
Applying kansei/affective engineering methodologies in the design of social and service robots: A systematic review
This article provides a systematic review of research articles applying Kansei/Affective
Engineering methodologies for the development of Social and Service Robots. We describe …
Engineering methodologies for the development of Social and Service Robots. We describe …
Indian customers' acceptance of service robots in restaurant services
The present study attempts to develop and empirically test a theoretical model of service
robot use acceptance (SRUA) that intends to explain Indian customers' willingness to accept …
robot use acceptance (SRUA) that intends to explain Indian customers' willingness to accept …
Effects of different types of social robot voices on affective evaluations in different application fields
X Dou, CF Wu, KC Lin, S Gan, TM Tseng - International Journal of Social …, 2021 - Springer
As the roles of social robots are increasingly diverse, it is important to design the robots
according to their application fields and end-users needs. A robot's voice is a strong social …
according to their application fields and end-users needs. A robot's voice is a strong social …
Evaluation of methodologies and measures on the usability of social robots: A systematic review
This paper systemically reviews and clarifies the state-of-the-art HRI evaluation studies
especially for the usability of social robots. A total of 36 articles were collected through a …
especially for the usability of social robots. A total of 36 articles were collected through a …
Humanoid robot-application and influence
Application of humanoid robots has been common in the field of healthcare and education. It
has been recurrently used to improve social behavior and mollify distress level among …
has been recurrently used to improve social behavior and mollify distress level among …