Care work is done in the home as well as in markets for pay. Five theoretical frameworks
have been developed to conceptualize care work; the frameworks sometimes offer …

Beginning in the 1990s and following decades of neglect, what came to be referred to as the
Affective Revolution has radically transformed our understanding of the role played by …

Organizational Communication: Approaches and Processes, 6th ed. Page 1 Organizational
Communication: Approaches and Processes SIXTH EDITION Katherine Miller Texas A&M …

In this book, I seek to make a case that more and more aspects of our society are exhibiting
features that are associated with the Disney theme parks. The idea of Disneyization springs …

In the first edition of Emotion in Organization (1993) I characterized organizations as
emotional arenas to capture the intense activity of lived emotion in organizational life. As …

This study empirically identifies the dimensions and initiates the development of a measure
of emotional labor. Phase 1 of this project generated items for an exploratory questionnaire …

There is a growing awareness that undertaking qualitative research is an embodied
experience and that researchers may be emotionally affected by the work that they do …

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-
voice-relational work that goes beyond testable job skills but is essential for job completion …

This article is based on a collaborative action research study between one teacher and a
teacher educator and provides an account of the emotional labour in enacting caring …

Objective We propose that the experience of state authenticity—the subjective sense of
being one's true self—ought to be considered separately from trait authenticity as well as …