[HTML][HTML] A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework
The dark side of customer behavior has been receiving increasing attention in the business
and management literature in recent years. Scholars have used various terminologies to …
and management literature in recent years. Scholars have used various terminologies to …
An assessment of brand experience knowledge literature: Using bibliometric data to identify future research direction
There is wide consensus that the brand experience literature (BEL) suffers from a deficit in
conceptual works. This study argues that, for brand experience research to overcome its …
conceptual works. This study argues that, for brand experience research to overcome its …
Does psychological distance and religiosity influence fraudulent customer behaviour?
Online businesses incur significant losses because of fraudulent customer behaviour. This
study investigates the factors motivating fraudulent customer intention on eBay. A …
study investigates the factors motivating fraudulent customer intention on eBay. A …
Customer deviance: A framework, prevention strategies, and opportunities for future research
The phrase the “customer is always right” assumes that customers provide universal benefits
for firms. However, in recent years, customer deviance is on the rise and the academic …
for firms. However, in recent years, customer deviance is on the rise and the academic …
Offering the right incentive at the right time: Leveraging customer mental accounting to promote prepaid service
The current study investigates promotional techniques to improve the sales of prepaid
service. Drawing on mental accounting theory, this research examines the impacts of two …
service. Drawing on mental accounting theory, this research examines the impacts of two …
Consumer fraud in online shopping: Detecting risk indicators through data mining
T Knuth, DC Ahrholdt - International Journal of Electronic …, 2022 - Taylor & Francis
Consumer fraud in online shopping has become a major problem and severe challenge for
online retailers. However, detection lags behind—for academia and practice—and data …
online retailers. However, detection lags behind—for academia and practice—and data …
FairPlay: Detecting and deterring online customer misbehavior
Customer misbehavior is a serious and pervasive problem in firm-sponsored social media,
yet prior studies provide limited insight into how firms should detect and manage it. To …
yet prior studies provide limited insight into how firms should detect and manage it. To …
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior: the role of customer moral credits and entitlement
T Gong, CY Wang - Journal of Service Theory and Practice, 2023 - emerald.com
Purpose While the positive effects of customer citizenship behavior are well established,
research on its potential negative consequences is scarce. This study aims to examine the …
research on its potential negative consequences is scarce. This study aims to examine the …
Perceived earthquake risk in housing purchases
S Shi, M Naylor - Journal of Housing and the Built Environment, 2023 - Springer
This paper investigates the impact of an earthquake on households' perception of the
seismic risks associated with residential locations—and, consequently, the impact of this …
seismic risks associated with residential locations—and, consequently, the impact of this …
Mitigating consumer guilt through resale
H Chu - Marketing Intelligence & Planning, 2024 - emerald.com
Purpose This research draws on drive reduction theory and mental accounting theory to
understand how the prospect of reselling used items can influence consumer feelings of …
understand how the prospect of reselling used items can influence consumer feelings of …