Artificial intelligence innovation of tourism businesses: From satisfied tourists to continued service usage intention
The study analyzes how tourism businesses satisfy customers through artificial intelligence
innovation services. Based on the socio-technical system perspective and emotions, the …
innovation services. Based on the socio-technical system perspective and emotions, the …
Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context
The significant advancements in virtual assistant (VA) technology have fundamentally
transformed customer interactions in online retail. Using the underpinnings of Media …
transformed customer interactions in online retail. Using the underpinnings of Media …
Digital financial consumers' decision-making: a systematic literature review and integrative framework
M Barone, C Bussoli, L Fattobene - International Journal of Bank …, 2024 - emerald.com
Purpose This study aims to systematically review the literature on digital consumers'
decision-making in the banking, financial services and insurance (BFSI) sector and …
decision-making in the banking, financial services and insurance (BFSI) sector and …
Anthropomorphic chatbots as a catalyst for marketing brand experience: evidence from online travel agencies
ECS Ku - Current Issues in Tourism, 2023 - Taylor & Francis
This study examines the impact of anthropomorphic chatbots and virtual reality experiences
on the brand experience of online travel agencies. The study targeted three different online …
on the brand experience of online travel agencies. The study targeted three different online …
Love it or hate it? Deconstructing consumers' attitudes towards AI enabled voice shopping
SZ Kamoonpuri, A Sengar - Journal of Consumer Behaviour, 2024 - Wiley Online Library
The conversational, social and intelligent capabilities of Artificial Intelligence (AI) enabled
voice assistants (VAs) to assist humans have grown. However, their use still remains limited …
voice assistants (VAs) to assist humans have grown. However, their use still remains limited …
[HTML][HTML] Artificial Intelligent Applications in Enabled Banking Services: The Next Frontier of Customer Engagement in the Era of ChatGPT
D Skandali, A Magoutas, G Tsourvakas - Theoretical Economics Letters, 2023 - scirp.org
The recent global changes in Information and Communications Technology (ICT), have
demonstrated a tremendous range of technological use cases including the use of Artificial …
demonstrated a tremendous range of technological use cases including the use of Artificial …
Exploring continued usage of an AI teaching assistant among university students: A temporal distance perspective
H Zhao, Q Min - Information & Management, 2024 - Elsevier
Although technological developments have made AI chatbot teaching assistants a lived
reality, limited insights exist indicating how students perceive and use these new …
reality, limited insights exist indicating how students perceive and use these new …
Factors Influencing ChatGpt Adoption for Product Research and Information Retrieval
V Gude - Journal of Computer Information Systems, 2023 - Taylor & Francis
In recent months, Generative AI-based systems have become increasingly prevalent for
public use. Traditionally, people use Google and other search platforms to research a …
public use. Traditionally, people use Google and other search platforms to research a …
Artificial intelligence features and expectation confirmation theory in digital banking apps: Gen Y and Z perspective
P Bhatnagr, A Rajesh - Management Decision, 2024 - emerald.com
Purpose This study aimed to explore the impact of Artificial Intelligence (AI) characteristics,
namely Perceived Animacy (PAN), perceived intelligence (PIN), and perceived …
namely Perceived Animacy (PAN), perceived intelligence (PIN), and perceived …
How the Human-Like Characteristics of AI Assistants Affect Employee Creativity: A Social Network Ties Perspective
X Zhang, P Yu, L Ma, Y Liang - International Journal of Human …, 2024 - Taylor & Francis
Generative artificial intelligence (AI) powered AI assistants provide opportunities to promote
employee creativity. However, existing research ignores exploring the impact of AI …
employee creativity. However, existing research ignores exploring the impact of AI …