International Management (IM) needs a better understanding of how managers of small and
medium-sized enterprises (SMEs) make sense of cultural differences in international …

This research explores the roles of various interaction behaviors of service frontliners in
activating customer participation and creating customer value in the context of health care …

Purpose The purpose of this paper is to model and investigate collaborative culture and
relationship strength roles in supply chain collaboration. This research highlights critical role …

Intercultural business interaction has received limited scholarly attention in business-to-
business (B2B) marketing research, with language and culture particularly being largely …

The different social contexts and historical backgrounds of countries in which companies
operate may influence how their managers understand and apply the concept of …

The industrial network literature contains underlying assumptions about the nature of
business relationships. We use change as a vehicle to unearth these assumptions and …

Purpose Most recent service experience research considers customers as sensemakers and
sensemaking as a focal process in experience construction. Despite this, the sensemaking …

Schemas are one of the most popular explanatory concepts in cultural sociology and are
increasingly used in sociology more broadly. In this article, we ask the question: have …

Purpose This paper aims to investigate the role of culture in managerial sensemaking and
conceptualization of business networking. Design/methodology/approach The authors apply …

This methodological paper proposes a research model for understanding individual-level
cultural sensemaking as regards business interaction in international business-to-business …