Quality of service in public transport based on customer satisfaction surveys: A review and assessment of methodological approaches
The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …
shows increasing concern for a better understanding of the factors affecting service quality …
Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review
Assessment of service quality in bus transit planning has received due attention in recent
years from the viewpoint of optimal service allocation. The concept of level of service (LOS) …
years from the viewpoint of optimal service allocation. The concept of level of service (LOS) …
The underlying effect of public transport reliability on users' satisfaction
Abstract Service reliability has an important impact on the satisfaction stated by public
transport users with the service they receive. The main source of unreliability is found in …
transport users with the service they receive. The main source of unreliability is found in …
A classification tree approach to identify key factors of transit service quality
A key aspect to take into consideration when developing indices to evaluate transit service
quality is to determine how much weight passengers give to each attribute when making a …
quality is to determine how much weight passengers give to each attribute when making a …
Relationships between rail passengers' satisfaction and service quality: a framework for identifying key service factors
L Eboli, G Mazzulla - Public Transport, 2015 - Springer
Increasing the use of public transport is one of the most convenient strategies for alleviating
the problems resulting from the excessive use of the private car in most metropolitan areas …
the problems resulting from the excessive use of the private car in most metropolitan areas …
Modelling service-specific and global transit satisfaction under travel and user heterogeneity
Abstract Service provider administrators need to identify which perceived service quality
(PSQ) elements are more relevant for users. By doing this, specific tactical and operational …
(PSQ) elements are more relevant for users. By doing this, specific tactical and operational …
Heterogeneity in perceptions of service quality among groups of railway passengers
The aim of this work is to analyze the different perceptions among groups of users regarding
transit service quality. We propose a methodology based on a classification and regression …
transit service quality. We propose a methodology based on a classification and regression …
Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus …
Enhancing the travel experience has become a crucial consideration for transportation
companies to promote differentiation and customer loyalty. Therefore, transport planners …
companies to promote differentiation and customer loyalty. Therefore, transport planners …
Synopsis of bicycle demand in the City of Toronto: Investigating the effects of perception, consciousness and comfortability on the purpose of biking and bike …
This paper provides an empirical basis for the evaluation of policies and programs that can
increase the usage of bikes for different purposes as well as bike ownership. It uses an …
increase the usage of bikes for different purposes as well as bike ownership. It uses an …
Analysis of bus travel time distributions for varying horizons and real-time applications
MM Rahman, SC Wirasinghe, L Kattan - Transportation Research Part C …, 2018 - Elsevier
Given the increasing interest in real-time bus arrival information, producing reliable
estimation is essential to maximize the benefits of real-time systems. The primary objectives …
estimation is essential to maximize the benefits of real-time systems. The primary objectives …