While service design has been highlighted as a promising approach for driving innovation,
there are often struggles in realizing lasting change in practice. The issues with long-term …

The interpretation of data is fundamental to machine learning. This paper investigates
practices of image data annotation as performed in industrial contexts. We define data …

A comprehensive introduction to designing services according to the needs of the customer
or participants, this book addresses a new and emerging field of design and the disciplines …

Purpose Service design is a multidisciplinary approach that plays a key role in fostering
service innovation. However, the lack of a comprehensive understanding of its multiple …

Historically, social structures such as norms, rules, roles, and beliefs have represented
externalities in service design. However, a view of service as a multi-actor value cocreation …

Co-creation is seen as imperative in healthcare however existing frameworks are in need for
adapting to specific settings from a person-centred care perspective such as shared …

Increasingly, healthcare systems around the globe are looking to transition toward person-
centered models of care. However, how to effectively support this complex transition is not …

Purpose This study aims to address the following research questions:(1) What are the
theoretical frameworks and areas of study that influence the development of service …

Kingdom, and Germany (Buchanan, 1992; Erlhoff, Mager, and Manzini, 1997; Hollins and
Hollins, 1991; Manzini, 1993) started to describe it as a new design agenda. Around 2000 …

Executive summary DeSID (Design for Service Innovation and Development) is a six-month
scoping study funded by the AHRC (Arts and Humanities Research council) into design's …