The relationship between culture and customer care is an important subject that has gained
considerable attention among academics and practitioners across sectors and contexts. The …

This chapter investigates the difference between the Arctic narratives presented by the
Russian government to the domestic and foreign audiences. It applies narrative policy …

Chapter 11 widens the Nordic focus of the book with an analysis of Russian policy imageries
regarding its northern areas and their change over time. The chapter highlights different …

The emergence of Web 2.0 introduced a new potential in e-government which empowers
citizens to share information and mobilize spontaneously online, and enables citizens to …

Healthcare delivery, especially in the public sector, involves implementation of various
policies that guide operational activities meant to address health-related problems in …

The study was conducted on the role of translation in improving the effectiveness of
communication in government institutions in Rwanda using MINICOM as a case study. The …

The emergence of Web 2.0 introduced a new potential in e-government which empowers
citizens to share information and mobilize spontaneously online, and enables citizens to …

Service systems are many and varied depending on what they give as an outcome. This
chapter will specifically bring forth the discussion of service blueprints, service charters …

Communication strategy has become an essential component of the success of
organisations. The efficacy of an organisation's communication, on the other hand, is based …

In the summer of 2008, hundreds of thousands of South Koreans took to the streets
nationwide to protest the South Korean government's controversial decision to ease …