Modelling perceived e-learning service quality, student satisfaction and loyalty. A higher education perspective

P Dangaiso, F Makudza, H Hogo - Cogent Education, 2022 - Taylor & Francis
Blended e-learning has become a common phenomenon in higher education globally. Most
affluent economies embraced e-learning by design through strategic moves to augment their …

Antecedents of blackboard adoption by lecturers at a South African higher education institution–Extending GETAMEL

O Matarirano, N Jere, H Sibanda… - International Journal of …, 2021 - learntechlib.org
Abstract Learning Management Systems (LMS) have become central to the teaching and
learning in Higher Education Institutions (HEI). The aim of this paper was to test the …

Evaluating the impact of quality antecedents on university students'e-learning continuance intentions: A post COVID-19 perspective

P Dangaiso, F Makudza, DC Jaravaza… - Cogent …, 2023 - Taylor & Francis
The COVID− 19 pandemic forced service providers to resort to online servicescapes across
diverse industries globally. However, with the epidemic curve flattening in most parts of the …

Direct or indirect effects from “perceived characteristic of innovation” to “intention to pay”: mediation of continuance intention to use e-learning

CC Chang, C Liang, YC Chiu - Journal of Computers in Education, 2020 - Springer
The study aimed to explore the influences of perceived characteristics of innovation (PCI) on
the intention to pay and continuance intention to use an e-learning website, and the …

Relationship between technology acceptance model, self-regulation strategies, and academic self-efficacy with academic performance and perceived learning among …

R Navarro, V Vega, H Bayona, V Bernal… - Frontiers in …, 2023 - frontiersin.org
Introduction The aim of this study was to examine the relationship between the technology
acceptance model, self-regulation strategies, and academic self-efficacy with academic …

The Impact of Interplay between Intrinsic Capabilities, Extrinsic Support and System Quality on e-Learning Service Experiences

MS Mir, G Moses, Y Gulzar, FA Reegu - IEEE Access, 2024 - ieeexplore.ieee.org
Despite the numerous benefits of e-learning, overall the acceptance, effectiveness, and
success of e-learning projects still vary significantly. Although several studies have …

[PDF][PDF] El papel de la confianza en la intención de uso del comercio electrónico

EIM Ruiz, DA Almazán - Revista Ibérica de Sistemas e Tecnologias de …, 2021 - scielo.pt
El Internet provee de diversas cualidades que hace que los consumidores estén dispuestos
a adoptarlo de forma continua como un medio de compra, lo que despierta el interés por …

[PDF][PDF] Augmenting social commerce acceptance through an all-inclusive approach to social commerce drivers. Evidence from the hotel industry

F Makudza, M Sandada… - Malaysian Journal of …, 2021 - myecommerecejournal.com
The advent of the internet and digital technologies such as smart phones and tablets
enabled marketers to target their customers on a one on-onebasis. That wide arena of …

Customer Bank Switching Behaviour in Zimbabwe's Retail Banking Sector of Zimbabwe

P Nyakuwanikwa, BM Chisaka… - African Journal of …, 2024 - ijcsacademia.com
Retail banks are able to generate profitable returns when they manage their customer base
to identify, satisfy, acquire, and retain profitable customers. Whilst the switching of brands by …

Disruptive Artificial Intelligence: Augmenting Consumer Experience Through Chatbot Banking

F Makudza, DC Jaravaza, G Makandwa… - Digital Influence on …, 2024 - emerald.com
This research sought to examine the differential effect of chatbot banking artificial
intelligence (AI) on consumer experience in the banking industry. A positivist paradigm was …