A framework for assessing trust in e-government services under uncertain environment
Purpose In this study, a novel framework was proposed to assess the trust in e-government
(e-Gov) services under an uncertain environment. The proposed framework was applied in …
(e-Gov) services under an uncertain environment. The proposed framework was applied in …
Assessing the national complaint handling system in Indonesia (LAPOR!) using the design-reality gap model
DA Puspitasari, T Kurniawan - International Journal of …, 2023 - inderscienceonline.com
This study aims to assess the possibility of failure or success of the national complaint
handling system in Indonesia, LAPOR!, using the design-reality gap model. It is crucial …
handling system in Indonesia, LAPOR!, using the design-reality gap model. It is crucial …
Adaptability among e-governance projects in India: extending the adaptive capacity wheel framework
Lack of adaptability has been identified as a major roadblock in the success of e-
Governance projects. The current research explores existing literature from strategic …
Governance projects. The current research explores existing literature from strategic …