Customers' acceptance of artificially intelligent service robots: The influence of trust and culture
This study addresses two critical research gaps in human-robot interaction (HRI): the limited
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …
Developing a formative scale to measure consumers' trust toward interaction with artificially intelligent (AI) social robots in service delivery
This study develops and validates a scale of Social Service Robot Interaction Trust (SSRIT)
that measures consumers' trust toward interaction with AI social robots in service delivery …
that measures consumers' trust toward interaction with AI social robots in service delivery …
Tourists' attitudes toward the use of artificially intelligent (AI) devices in tourism service delivery: moderating role of service value seeking
This study examines tourists' attitudes toward the use of artificially intelligent (AI) devices in
either relatively more utilitarian or hedonic tourism services (airline and hospitality services …
either relatively more utilitarian or hedonic tourism services (airline and hospitality services …
Antecedents of trust and adoption intention toward artificially intelligent recommendation systems in travel planning: a heuristic–systematic model
Drawing on the dual process theory, this study investigates the impacts of systematic and
heuristic cues on travelers' cognitive trust, emotional trust, and adoption intention toward …
heuristic cues on travelers' cognitive trust, emotional trust, and adoption intention toward …
[HTML][HTML] Airbnb and COVID-19: SPACE-TIME vulnerability effects in six world-cities
This study examines the COVID-19 vulnerability and subsequent market dynamics in the
volatile hospitality market worldwide, by focusing in particular on individual Airbnb bookings …
volatile hospitality market worldwide, by focusing in particular on individual Airbnb bookings …
Digital transformation and revenue management: Evidence from the hotel industry
To maximize their revenues and protect their market share against traditional competitors
(eg formal lodging businesses) and disruptive business models (eg Airbnb), the lodging …
(eg formal lodging businesses) and disruptive business models (eg Airbnb), the lodging …
Interactive effects of message framing and information content on carbon offsetting behaviors
This study examines the effects of message framing and information presentation on tourists'
carbon offsetting behaviors within the theoretical framework of heuristic-systematic …
carbon offsetting behaviors within the theoretical framework of heuristic-systematic …
Customer behavior in purchasing energy-saving products: Big data analytics from online reviews of e-commerce
With the acceleration of China's urbanization and the increasing number of household
appliances, the promotion of energy-saving products has attracted widespread attention …
appliances, the promotion of energy-saving products has attracted widespread attention …
Recovering hotel room sales during the COVID-19 pandemic: Lessons from OTA information using the quantile regression approach
L Guo, K Liu, Y Song, Z Yang - Current Issues in Tourism, 2022 - Taylor & Francis
This study aims to explore the relationship between online travel agency (OTA) information
and hotel room sales in the pandemic context (eg COVID-19), thereby promoting the …
and hotel room sales in the pandemic context (eg COVID-19), thereby promoting the …
How online travel reviews sources affect travelers' behavioral intentions? Analysis with source credibility theory
ABSTRACT This study used Source Credibility Theory (SCT) to examine the effect of the
source credibility factors (SCFs) of travelers' electronic word of mouth (eWOM) and their …
source credibility factors (SCFs) of travelers' electronic word of mouth (eWOM) and their …