Design characteristics and service experience with e-government services: A public value perspective
We propose a model that explains how e-government service design characteristics
influence citizens' service experience. Drawing on the public value perspective, we define …
influence citizens' service experience. Drawing on the public value perspective, we define …
Unlocking the power and future potential of generative AI in government transformation
JK Pandey - Transforming Government: People, Process and Policy, 2024 - emerald.com
Purpose This paper aims to investigate whether the implementation of generative artificial
intelligence (GAI) impacts government functionality. The study will analyse GAI's positive …
intelligence (GAI) impacts government functionality. The study will analyse GAI's positive …
E-government quality from the citizen's perspective: the role of perceived factors, demographic variables and the digital divide
Z Patergiannaki, YA Pollalis - International Journal of Public Sector …, 2024 - emerald.com
Purpose Governments globally are adopting e-Government services to streamline
administrative processes and meet citizens' expectations. This study investigates e …
administrative processes and meet citizens' expectations. This study investigates e …
Unveiling the complexity of civil service effectiveness index: An asymmetric and ANN modeling
MMAK Jilani, MM Rahman, MA Latif, N Ahmed - Heliyon, 2024 - cell.com
Unraveling the factors influencing civil service effectiveness becomes imperative in an era
marked by escalating demands for efficient governance. This study attempts to meet this …
marked by escalating demands for efficient governance. This study attempts to meet this …