Employee motivation has always been a matter of concern for both public and private sector
organizations. Since the industrial revolution in the late 18th century, organizations have …

Purpose–The purpose of this paper is to realise a complete analysis at the company level
using grey systems theory for shaping the relations among variables. Design/methodology …

Audit quality is one of the most discussed topics among scholars who examine issues
related to auditing and regulators who are charged with protecting the integrity of the …

This paper presents an empirical study with 150 graduate students at a business school to
analyse the educational impact of experiential learning about process-oriented thinking in …

The significance of internal service provision in research and practice is continually
increasing. The basic idea of internal service provision assumes that each employee within …

Purpose–A major problem of operational control in the services industry is the integration of
customers in the delivery process. The aim of this paper is to develop a method that allows …

Purpose–This paper attempts to identify the strength of the relation between the quality
characteristics of companies that are activating in an economy and their performance …

To remain relevant in today's world, practitioners should presume that they have two jobs:
first, to do their work effectively so that they provide value to the organization; second, to …

Factors that affect the level of innovation in projects to develop new service offerings are
analyzed based on field re-search results from 84 service innovation projects. Personal …

This article presents the practices of Australian and German financial service providers
regarding the implementation of shop-floor control within different types of service systems …