[HTML][HTML] Innovative framework for self-service kiosks: Integrating customer value knowledge
This study reveals different types of self-service kiosk customer value and synthesizes the
self-service kiosk customer value framework, which includes four value groups and three …
self-service kiosk customer value framework, which includes four value groups and three …
Determinants of self-service technology adoption and implementation in hotels: The case of China
Few research models have examined organizational levels of self-service technology (SST)
application. Based on prior research and focus-group discussions with 30 hotel …
application. Based on prior research and focus-group discussions with 30 hotel …
Development of a classification framework for technology based retail services: A retailers' perspective
The purpose of this study is to identify different types of technology-based retail services
(TBRS) for brick and mortar environments and analyze them by developing a framework that …
(TBRS) for brick and mortar environments and analyze them by developing a framework that …
A review of self-service technology adoption in the tourism and hospitality industry
S Gore - Review of technologies and disruptive business …, 2024 - emerald.com
Abstract Self-Service Technology (SST) is a disruptive technology that has reshaped
customer interactions, increased efficiency, and enabled data-driven decision-making. Its …
customer interactions, increased efficiency, and enabled data-driven decision-making. Its …
Self-service technology service quality: building loyalty and intention through technology trust in Pakistani service sector
Self-service technologies (SSTs) fervently impact customer's interaction with service firms to
foster positive outcomes. This study intends to inspect the impact of SSTs service quality on …
foster positive outcomes. This study intends to inspect the impact of SSTs service quality on …
Consumer innovativeness: A literature review
C ERYİĞİT - Marketing and Management of Innovations, 2020 - avesis.hacettepe.edu.tr
This paper reports the results of a systematic review of recent literature on consumer
innovativeness. The main purpose of the research is to identify the current research themes …
innovativeness. The main purpose of the research is to identify the current research themes …
Effects of value and innovation on brand equity in retailing
B Moliner-Velázquez, M Fuentes-Blasco… - Journal of Brand …, 2019 - Springer
This paper analyses retailer brand equity on the basis of two variables that are particularly
relevant in marketing: the perception of value, because of its renewed interest for retailing …
relevant in marketing: the perception of value, because of its renewed interest for retailing …
The role of other customers during self-service technology failure
Y Yi, SY Kim - Service Business, 2017 - Springer
Abstract Service recovery through inter-customer helping is especially meaningful in the self-
service technology (SST) failure context because SSTs are associated with a high risk of …
service technology (SST) failure context because SSTs are associated with a high risk of …
How informational-based readiness and social influence affect usage intentions of self-service stores through different routes: an elaboration likelihood model …
This study aims to investigate the effects of informational-based readiness and customer
readiness (central route) as well as social influence (peripheral route) on the intention to use …
readiness (central route) as well as social influence (peripheral route) on the intention to use …
Innovation starts at the storefront: Modelling consumer behaviour towards storefront windows enriched with innovative technologies
Purpose Research into the introduction of innovative technologies directly at the storefront
window is limited. The purpose of this paper is to model the behavioural attitudes and the …
window is limited. The purpose of this paper is to model the behavioural attitudes and the …