The purpose of this paper is to propose a new integrated approach of Taguchi experimental
design and Kano model for robust design of service quality. Each Kano dimension has been …

This study aims to show how to optimise the combination of costs of quality in the product life
cycle towards achieving robust product design. The Taguchi design of experiments and …

The aim of this study is to present an integrated method to increase the quality of the product
during its lifetime through the design of Taguchi experiments and PAF model of quality costs …

Banks are branded as service organizations that have a close relationship with their
customers by providing financial services. On the other hand, customers are considered as …

In design of experiments (DOE), the higher the ratio of signal-to-noise (S/N) is, the better the
experiment would be. However, there might be cases in which, process capability is not …

A agricultura, em Cabo Verde, é um dos setores que mais contribui para a subsistência das
famílias, uma vez que garante o sustento e a criação de rendimentos, não obstante a …

PREÂMBULO A presente obra é uma adaptação em livro que surgiu a partir da tese de
doutoramento defendida por Elsa Barbosa Simões, sob a orientação de Margarida Saraiva …

هدف این پژوهش ارائه روش تلفیقی برای افزایش کیفیت محصول در دوره عمر آن از طریق طراحی
آزمایش‌های تاگوچی و الگوی هزینه‌های کیفیت است. به این منظور تعیین ترکیب اهمیت هزینه‌های …‎