Total quality management (TQM) is a systematic management technique for developing a
process-driven culture inside an organization to achieve quality and customer and …

Purpose Effective total quality management (TQM) practices rely on the accurate
classification of critical success factors (CSFs). The impact matrix cross-reference …

Purpose Existing conceptual, empirical and case studies evidence suggests that
manufacturing industries find the joint implementation of Kaizen philosophy initiatives …

The purpose of this paper is to depict the role of leadership in implementing total quality
management (TQM) practices in hospitals and their relationship to the formation of the …

Total quality management (TQM) is a lean manufacturing tool that focuses on ensuring the
production of goods that meet design specifications and give customer satisfaction, both …

Purpose The purpose of this study is to find out the reasons why companies achieve
different results in following different business excellence (BE) models. This has been done …

Fierce competition led manufacturing firms striving towards operational excellence by quality
products. Improving efficiency of production line is widely acknowledged in order to reduce …

This paper aims at studying the relationship between the total quality management practices
and the performance of the Jordanian enterprise resource planning projects. In this …

This paper aims to review the literature and clarify the misconceptions of the related quality
approaches and quality terminologies to portray the need to go beyond quality assurance …

The problem is that, in spite of the effective role of management information systems (MIS) in
improving decision-making in organisations, the implementations of these systems are faced …