Automatic Speech Recognition (ASR) researchers are turning their attention towards
supporting low-resource languages, such as isiXhosa or Marathi, with only limited training …

In this paper, we examine WhatsApp use by nurses in India. Globally, personal chat apps
have taken the workplace by storm, and healthcare is no exception. In the hospital setting …

There is growing evidence of ride-hailing platforms' adverse impact on drivers. Nonetheless,
hundreds of thousands of drivers continue to work on these platforms. Why? The key …

India has been witnessing a steady increase in smartphone penetration since 2016 after
Reliance Jio introduced inexpensive internet plans. Much of HCI research in the Global …

With increasing penetration of low cost smartphones and affordable data plans in
developing countries like India, there is a definite potential that the benefits of access to …

Sažetak WhatsApp is mobile messaging application which is widely used in communication.
However, its use in marketing communication is relatively new. This study investigates …

The aim of this theoretical note is to highlight some open challenges in supporting the
design for emergent users. This preliminary note first situates the emergent user at the nexus …

The digitization of financial transactions in both Global North and Global South has led to
considerable shifts in how money is used, understood, and processed by users, banks, and …

The information and communication technology and its application have become key tools
and had a revolutionary impact on how we see the world and how we live and have been in …

The Telecommunications industry has been a consistent witness to technological
disruptions. The changes have transformed service consumption patterns, business models …