Background: The number of patient online reviews (PORs) has grown significantly, and
PORs have played an increasingly important role in patients' choice of health care providers …

Background This article evaluates the evidence for the inclusion of patient narratives in
patient decision aids (PtDAs). We define patient narratives as stories, testimonials, or …

Methods| We obtained final national death certificate data for 2020 and provisional data for
2021 from the Centers for Disease Control and Prevention (accessed May 5, 20225). We …

Little is known about how real-time online rating platforms such as Yelp may complement
the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) …

Abstract Background The use of Patient Reported Experience Measures (PREMs) has great
potential in healthcare service improvement, but a limited use. This paper presents an …

Online reviews are playing an increasingly important role in how patients select and
evaluate health‐care providers. Physician rating websites not only act as open platforms for …

In his seminal work on health care quality, Avedis Donabedian noted that patient satisfaction
was a key indicator of health care quality, and in the 1970s and 1980s a great deal of …

Objective To assess what is known about the relationship between patient experience
measures and incentives designed to improve care, and to identify how public policy and …

Background Numerical ratings and narrative comments about physicians are increasingly
available online. These physician rating websites include independent websites reporting …

Background Physician-rating websites have become a popular tool to create more
transparency about the quality of health care providers. So far, it remains unknown whether …