Service guarantees are an important feature of many service offerings because consumers
recognize greater risk associated with the purchase of services than with the purchase of …

Abstract The National Safety Council (NSC) estimated that over 35,000 people died in US
traffic accidents. About 3.8 million traffic crash injuries requiring medical attention occurred …

Purpose–This study examines the relationship between service guarantee and service
quality in four and five star hotels in Malaysia. It also examines the role of empowerment as …

Purpose–Although service guarantees are generally believed to give firms a competitive
edge, much remains to be learned about the value of, and return on, this customer …

Purpose This paper aims to examine the status of service guarantees specifically, and cues
to quality more generally. Design/methodology/approach Reflection on the 1998 Journal of …

The impact of the Covid-19 pandemic has been significantly felt by many industries,
especially the hotel industry in Indonesia. Declining occupancy had been a significant blow …

This article highlights different types of service guarantees, explains the benefits of service
guarantees to consumers and service providers, examines why service guarantees are so …

Within a competitive economy, achieving high standards of customer service is important to
the survival of any business. For service-based businesses in particular, recovering from …

First of all, I thank God, the Almighty, the All-Knowing and the Best Planner, for having made
everything possible by giving me strength and courage to finish the journey that I started …

Investment is one of the most important economic activities that enjoy great importance and
attention in most countries of the world. The aim of this research is to shed light on the …