Purpose: This research aims to enhance the quality of online tax services in Indonesia by
identifying and addressing service-related issues, offering practical solutions, and paving …

Successful implementation of the Sustainable Development Goals (SDGs) requires proper
identification of the needs of the people with multi-stakeholder partnerships. Local …

Adopting technology to streamline internal and external services has been identified as a
key driver in transforming government operations. As a result, most governments have …

Many births and deaths go unreported despite there being governing regulations and
procedures for notification and registration of these vital events. Aware that the Civil …

The overall goal of the study was to establish the moderating role of integrative supply chain
technology on the relationship between procurement governance and service delivery in …

The study objective was to establish the link between ICT strategy and public service
delivery within the setting of ICT Authority. The researcher adopted the case study research …

Corruption and financial impropriety have been a topical issue in Kenya for the last two
decades. There have been several reports by the Ethics and Anti-Corruption Commission …

This study was conducted to explore the influence of employee motivation on the security
performance of para-paramilitary institutions. A case of immigration in the Tanga region. The …

Continuous improvement and optimization of service delivery remains a key strategic goal of
water utility companies when it comes to the competitive delivery of WASH services globally …

Service delivery is an issue of much concern to organizations. Despite huge investments in
information technology adoption in parastatals in the Ministry of Transport, there are still …