Purpose Customer forgiveness is gaining importance in service recovery. This study
debates that service firm employees and the customers' relations are supportive resources …

Purpose The purpose of this paper is to investigate the effects of structural social capital,
relational social capital and cognitive social on relationship satisfaction, and also to …

Indian financial sector passed through various stages of development including pre-
nationalization, post-nationalization and the recent one post-liberalization. In these stages …

The Nepalese financial sector has undergone significant changes after the government's
financial sector reform programme. The reform programmes brought various changes yet …

The purpose of the current study is to measure the effect of social capital on client's
relationship satisfaction. In addition, it aims to determine the effect of cognitive, relational …

The acceptance and wide adoption of relationship management strategies stem from the
strategic competitive advantage (s) associated with an excellent customer-bank relationship …

The general health and wellbeing of an organisation's workforce, also referred to as
employee welfare, remains a crucial component in organisational and leadership planning …

The acceptance and wide adoption of relationship management strategies stem from the
strategic competitive advantage (s) associated with an excellent customer-bank relationship …