Automation is often problematic because people fail to rely upon it appropriately. Because
people respond to technology socially, trust influences reliance on automation. In particular …

Trust is generally assumed to be an important precondition for people's adoption of
electronic services. This paper provides an overview of the available research into the …

Abstract Value Sensitive Design is a theoretically grounded approach to the design of
technology that accounts for human values in a principled and comprehensive manner …

Lack of trust has been repeatedly identified as one of the most formidable barriers to people
for engaging in e-commerce, involving transactions in which financial and personal …

ABSTRACT Value Sensitive Design is a theoretically grounded approach to the design of
technology that accounts for human values in a principled and comprehensive manner …

With an increasing number of technologies supporting transactions over distance and
replacing traditional forms of interaction, designing for trust in mediated interactions has …

The ability to exchange opinions and experiences online is known as online word of mouth
(WOM) and has been shown in the literature to have the potential to impact e‐commerce …

Reputation scores and seller photos are regarded as two types of signals promoting trust in
e-commerce. Little is known about their differential impact when co-occurring in online …

Designing for trust in technology-mediated interaction is an increasing concern in CHI. In
advertising, images of people have long been used to create positive attitudes to products or …

The authors document the effects of the aesthetics and professionalism of virtual
servicescapes on customer feelings of pleasantness, satisfaction, and approach toward …