An increasing number of firms introduce service robots, such as physical robots and virtual
chatbots, to provide services to customers. While some firms use robots that resemble …

As social robots become more common, there is a need to understand how people perceive
and interact with such technology. This systematic review seeks to estimate people's …

The application of anthropomorphic design features is widely assumed to facilitate human-
robot interaction (HRI). However, a considerable number of study results point in the …

Purpose Service robots can offer benefits to consumers (eg convenience, flexibility,
availability, efficiency) and service providers (eg cost savings), but a lack of trust hinders …

The role of robots in society keeps expanding and diversifying, bringing with it a host of
issues surrounding the relationship between robots and humans. This introduction to human …

Numerous businesses have employed chatbots with a human-like speaking ability to assist
customers with online shopping and customer service; however, it is uncertain whether or …

Gestures that accompany speech are an essential part of natural and efficient embodied
human communication. The automatic generation of such co‐speech gestures is a long …

Abstract Service robots are on the rise. Technological advances in engineering, artificial
intelligence, and machine learning enable robots to take over tasks traditionally carried out …

Purpose Conversational agents (chatbots, avatars and robots) are increasingly substituting
human employees in service encounters. Their presence offers many potential benefits, but …

Dehumanization is a central concept in the study of intergroup relations. Yet although
theoretical and methodological advances in subtle,“everyday” dehumanization have …