Influence of satisfaction and loyalty on Net Promoter Score (NPS) in academic libraries in Indonesia
Purpose This study aims to determine the NPS score of state academic libraries users in
Indonesia, the relationship between user loyalty and NPS scores and the relationship …
Indonesia, the relationship between user loyalty and NPS scores and the relationship …
[PDF][PDF] The effect of service quality and satisfaction on loyalty of college library users in Indonesia
The library is an organization that continues to grow and develop along with the behavior of
its users. Users who will continue to use the library despite the emergence of many other …
its users. Users who will continue to use the library despite the emergence of many other …