Charting the evolution and future of conversational agents: A research agenda along five waves and new frontiers

S Schöbel, A Schmitt, D Benner, M Saqr… - Information Systems …, 2024 - Springer
Conversational agents (CAs) have come a long way from their first appearance in the 1960s
to today's generative models. Continuous technological advancements such as statistical …

[PDF][PDF] Conversational agents in education–a systematic literature review

B Khosrawi-Rad, H Rinn, R Schlimbach, P Gebbing… - 2022 - study-buddy-research.de
Abstract Conversational Agents (CAs) are widely spread in a variety of domains, such as
health and customer service. There is a recent trend of increasing publications and …

Artificial intelligence (AI) student assistants in the classroom: Designing chatbots to support student success

Y Chen, S Jensen, LJ Albert, S Gupta, T Lee - Information Systems …, 2023 - Springer
In higher education, low teacher-student ratios can make it difficult for students to receive
immediate and interactive help. Chatbots, increasingly used in various scenarios such as …

Conversational agents enhance women's contribution in online debates

R Hadfi, S Okuhara, J Haqbeen, S Sahab… - Scientific Reports, 2023 - nature.com
Abstract The advent of Artificial Intelligence (AI) is fostering the development of innovative
methods of communication and collaboration. Integrating AI into Information and …

Designing and managing human-AI interactions

B Abedin, C Meske, I Junglas, F Rabhi… - Information Systems …, 2022 - Springer
A plethora of submissions to this Special Issue showed that while AI is increasingly being
embedded in information systems with potentially severe consequences for humans …

Waiting for a digital therapist: three challenges on the path to psychotherapy delivered by artificial intelligence

JP Grodniewicz, M Hohol - Frontiers in Psychiatry, 2023 - frontiersin.org
Growing demand for broadly accessible mental health care, together with the rapid
development of new technologies, trigger discussions about the feasibility of …

A review of the explainability and safety of conversational agents for mental health to identify avenues for improvement

S Sarkar, M Gaur, LK Chen, M Garg… - Frontiers in Artificial …, 2023 - frontiersin.org
Virtual Mental Health Assistants (VMHAs) continuously evolve to support the overloaded
global healthcare system, which receives approximately 60 million primary care visits and 6 …

Toward a design theory for virtual companionship

T Strohmann, D Siemon, B Khosrawi-Rad… - Human–Computer …, 2023 - Taylor & Francis
Due to significant technological advances in the field of artificial intelligence (AI), which are
driven by increased computing power, the ubiquitous availability of data, as well as new …

Game-inspired pedagogical conversational agents: A systematic literature review

B Khosrawi-Rad, L Grogorick… - AIS Transactions on …, 2023 - aisel.aisnet.org
Pedagogical conversational agents (PCAs) are an innovative way to help learners improve
their academic performance via intelligent dialog systems. However, PCAs have not yet …

[HTML][HTML] Your robot therapist is not your therapist: understanding the role of AI-powered mental health chatbots

Z Khawaja, JC Bélisle-Pipon - Frontiers in Digital Health, 2023 - frontiersin.org
Artificial intelligence (AI)-powered chatbots have the potential to substantially increase
access to affordable and effective mental health services by supplementing the work of …