[HTML][HTML] Design of review systems–A strategic instrument to shape online reviewing behavior and economic outcomes
As online reviews play a decisive role in consumers' purchase decisions, e-commerce
platforms are using review systems strategically to obtain a competitive advantage …
platforms are using review systems strategically to obtain a competitive advantage …
Consequences of information feed integration on user engagement and contribution: A natural experiment in an online knowledge-sharing community
Many online communities that rely on effortful, voluntary content contributions offer
additional content curation tools to facilitate social interactions and encourage user …
additional content curation tools to facilitate social interactions and encourage user …
Explaining and predicting online review helpfulness: The role of content and reviewer-related signals
M Siering, J Muntermann, B Rajagopalan - Decision support systems, 2018 - Elsevier
Online reviews provide information about products and services valuable for consumers in
the context of purchase decision making. Online reviews also provide additional value to …
the context of purchase decision making. Online reviews also provide additional value to …
Whose online reviews to trust? Understanding reviewer trustworthiness and its impact on business
S Banerjee, S Bhattacharyya, I Bose - Decision Support Systems, 2017 - Elsevier
Why do top movie reviewers receive invitations to exclusive screenings? Even popular
technology bloggers get free new gadgets for reviewing. How much do these reviewers …
technology bloggers get free new gadgets for reviewing. How much do these reviewers …
How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers' travel experience
This study investigates the collective influences of cultural, hotel, and reviewer
characteristics on online ratings in the hotel sector. Based on over 243,000 TripAdvisor …
characteristics on online ratings in the hotel sector. Based on over 243,000 TripAdvisor …
Can social interaction-oriented content trigger viewers' purchasing and gift-giving behaviors? Evidence from live-streaming commerce
Purpose This study investigates how social interaction-oriented content in broadcasters' live
speech affects broadcast viewers' purchasing and gift-giving behaviors and how …
speech affects broadcast viewers' purchasing and gift-giving behaviors and how …
Measuring customer agility from online reviews using big data text analytics
Large volumes of product reviews generated by online users have important strategic value
for product development. Prior studies often focus on the influence of reviews on customers …
for product development. Prior studies often focus on the influence of reviews on customers …
The impact of online reviews on the information flows and outcomes of marketing systems
Online reviews are changing the way that consumers shop and firms respond to consumer
feedback. Viewed more broadly, online reviews are a type of information flow altering the …
feedback. Viewed more broadly, online reviews are a type of information flow altering the …
Exit, voice, and response on digital platforms: An empirical investigation of online management response strategies
In the past decade, we have witnessed the growing importance of management responses
to online reviews on digital platforms. In this study, we examine the impact of online …
to online reviews on digital platforms. In this study, we examine the impact of online …
Extrinsic versus intrinsic rewards for contributing reviews in an online platform
W Khern-am-nuai, K Kannan… - Information Systems …, 2018 - pubsonline.informs.org
Firms have considered various forms of incentives for writing reviews, including the use of
extrinsic rewards to attract reviewers. Building on this literature, we study the implications of …
extrinsic rewards to attract reviewers. Building on this literature, we study the implications of …