Sentiment-Aware Dialogue Flow Discovery for Interpreting Communication Trends
Customer-support services increasingly rely on automation, whether fully or with human
intervention. Despite optimising resources, this may result in mechanical protocols and lack …
intervention. Despite optimising resources, this may result in mechanical protocols and lack …
Unsupervised Flow Discovery from Task-oriented Dialogues
The design of dialogue flows is a critical but time-consuming task when developing task-
oriented dialogue (TOD) systems. We propose an approach for the unsupervised discovery …
oriented dialogue (TOD) systems. We propose an approach for the unsupervised discovery …
[PDF][PDF] Analysing Customer-Support Trends in Social Networks through Dialogue Flow Discovery
Customer-support interactions range from simple inquiries to complex discussions,
spanning multiple turns and sentiments, but analyzing them requires significant effort …
spanning multiple turns and sentiments, but analyzing them requires significant effort …
Automatic Dialog Flow Extraction and Guidance
P Ferreira - Proceedings of the 17th Conference of the European …, 2023 - aclanthology.org
Today, human assistants are often replacedby chatbots, designed to communicate via
natural language, however, some disadvantages are notorious with this replacement. This …
natural language, however, some disadvantages are notorious with this replacement. This …
Descoberta de fluxos de diálogo através de técnicas de aprendizagem computacional
DL Martins - 2023 - comum.rcaap.pt
Os centros de atendimento são alvo de elevada pressão para atingir altos níveis de
exigência, fruto da migração de mercados para o mundo digital. Os utilizadores cada vez …
exigência, fruto da migração de mercados para o mundo digital. Os utilizadores cada vez …