Purpose The purpose of this study is to summarize the available pool of literature on service
quality to identify different dimensions of service quality in the healthcare industry and …

Internal audit quality is the foundation for a company's survival and development across the
world. As a result, global efforts have been made to develop a scientific and accurate …

Introduction: Performance measurement is receiving increasing verification all over the
world. Nowadays in a lot of organizations, irrespective of their type or size, performance …

In this study, it is examined that how to improve hospital performance was examined. In this
context, because of the literature review, 12 different Balanced Scorecards Performance …

This study aims to identify the impact of the application of non-financial dimensions of
balanced scorecard in Jordanian private hospitals on its financial performance. To achieve …

Background: The balanced scorecard (BSC) provides useful and relevant information about
the factors affecting the internal and external performance of the organization and it is the …

Background: The use of suitable and pertinent Key Performance Indicators (KPIs) for nursing
provides an opportunity to determine the unique contribution of nurses in the caring for …

Com a criação da EBSERH, mudanças foram impostas aos hospitais de ensino federais
quanto a sua autonomia, seu financiamento e sua estrutura organizacional. Como um dos …

In the contemporary milieu, religious minority communities reside in every society, both in
Western as well as Eastern culture. In modern scenario, religion has become a significant …

Introduction: Balanced scorecard (BSC) is one of the best and most used models for
evaluating the performance in hospitals, which deals with four evaluation points and …