Artificial intelligence in E-Commerce: a bibliometric study and literature review

RE Bawack, SF Wamba, KDA Carillo, S Akter - Electronic markets, 2022 - Springer
This paper synthesises research on artificial intelligence (AI) in e-commerce and proposes
guidelines on how information systems (IS) research could contribute to this research …

[HTML][HTML] Directions of the 100 most cited chatbot-related human behavior research: A review of academic publications

J Wang, GH Hwang, CY Chang - Computers and Education: Artificial …, 2021 - Elsevier
Chatbots are becoming a common trend in the service industry, education, and daily life.
Increasing evidence has shown that chatbots have the potential to change the way people …

Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing

JS Chen, L Tran-Thien-Y, D Florence - International Journal of Retail …, 2021 - emerald.com
Purpose The rapid evolution in artificial intelligence (AI) has redefined the customer
experience and created huge opportunities for companies to interact with customers using …

Personalisation within bounds: A risk taxonomy and policy framework for the alignment of large language models with personalised feedback

HR Kirk, B Vidgen, P Röttger, SA Hale - arXiv preprint arXiv:2303.05453, 2023 - arxiv.org
Large language models (LLMs) are used to generate content for a wide range of tasks, and
are set to reach a growing audience in coming years due to integration in product interfaces …

[HTML][HTML] Designing trust: The formation of employees' trust in conversational AI in the digital workplace

L Gkinko, A Elbanna - Journal of Business Research, 2023 - Elsevier
The COVID-19 pandemic accelerated the adoption and use of AI technologies to support the
virtualisation of the workplace. While previous research showed that systems' use critically …

Virtual assistance in any context: A taxonomy of design elements for domain-specific chatbots

A Janssen, J Passlick, D Rodríguez Cardona… - Business & Information …, 2020 - Springer
Several domain-specific assistants in the form of chatbots have conquered many
commercial and private areas. However, there is still a limited level of systematic knowledge …

Live support by chatbots with artificial intelligence: A future research agenda

MA Camilleri, C Troise - Service Business, 2023 - Springer
This research uses a Preferred Reporting Items for Systematic Review and Meta-Analysis
(PRISMA) protocol to investigate the utility of artificially intelligent (AI) conversational …

[HTML][HTML] How to Make chatbots productive–A user-oriented implementation framework

A Janssen, DR Cardona, J Passlick… - International Journal of …, 2022 - Elsevier
Many organizations are pursuing the implementation of chatbots to enable automation of
service processes. However, previous research has highlighted the existence of practical …

Impact of digital transformation on the individual job performance of insurance companies in Peru

C Guzmán-Ortiz, N Navarro-Acosta… - … Journal of Data and …, 2020 - m.growingscience.com
The objective of this study was to analyze and determine the impact of digital transformation
on the individual job performance of insurance companies in Peru. The deductive inferential …

Assistant platforms

R Schmidt, R Alt, A Zimmermann - Electronic Markets, 2023 - Springer
Many assistant systems have evolved toward assistant platforms. These platforms combine
a range of resources from various actors via a declarative and generative interface. Among …