IT-based Lean Six Sigma implementation in civil registration: lesson learned from an Indonesian context
AI Sonhaji, M Anityasari, M Er - Cogent Business & Management, 2024 - Taylor & Francis
This research paper focuses on the integration of Lean Six Sigma (LSS) with Information
Technology (IT) in the public sector, specifically in the context of developing countries, using …
Technology (IT) in the public sector, specifically in the context of developing countries, using …
Determining the impact of service quality on citizens' satisfaction and the role of citizens' demographics. The case of the Greek citizen's service centers
E Psomas, N Bouranta, M Koemtzi, E Keramida - The TQM Journal, 2020 - emerald.com
Purpose Citizen's service centers (CSCs) are front-end delivery public points which aim to
reduce bureaucratic procedures and improve citizens' services. The present study, based on …
reduce bureaucratic procedures and improve citizens' services. The present study, based on …
Impact of SERVQUAL model dimensions for Customer satisfaction towards Vehicle Leasing Providers in Sri Lanka
U Pathirana - 2019 - rda.sliit.lk
Vehicle leasing providers plays a big role in automobile buying and selling. Science vehicle
leasing is coming under the service category customer satisfaction can be access through …
leasing is coming under the service category customer satisfaction can be access through …
[PDF][PDF] Customers' attitude towards digital and outdoor marketing
The use of advertising to enhance customer brand engagement (CBE) isgaining interest of
researchers internationally. The aim of this paper is to investigate the effect of customers' …
researchers internationally. The aim of this paper is to investigate the effect of customers' …
Assessing the Factors Affecting the Preferences of Housing in Hyderabad: Housing Preference
Gated communities are quickly expanding and making a substantial contribution to spatial
change. This, in turn, has a significant impact on local urban growth and integration into …
change. This, in turn, has a significant impact on local urban growth and integration into …
[PDF][PDF] Exploring Innovation Based on Service User Complaints to Increase Satisfaction
R Amarullah, MAPSFH Wismono, K Hidayah… - 2021 - academia.edu
Increasing service user satisfaction levels is a goal for public service providers. Service user
satisfaction surveys are often conducted to describe the level of service user satisfaction that …
satisfaction surveys are often conducted to describe the level of service user satisfaction that …
Effectiveness of Integrated Information System on Customer Service Delivery: The Case of Ministry of Lands, Housing and Human Settlements Development
DS Shayo, TA Kiwango - The Accountancy and Business …, 2021 - journals.iaa.ac.tz
The implementation of integrated customer service provision systems is essential to modern
institutions. Despite the efforts expedited in the acquisition and adoption of integrated …
institutions. Despite the efforts expedited in the acquisition and adoption of integrated …
SERVICE QUALITY OF GOODS AND SERVICES PROCUREMENT UNITS TOWARDS CUSTOMER'S SATISFACTION
Subang District has become surprisingly attractive by the existence of Patimban Port. The
presence of investor has given impacts to the number of studies and works requiring the …
presence of investor has given impacts to the number of studies and works requiring the …