This study examines the ridesharing services in a developing economy, with the aim of
revealing the factors influencing passengers' satisfaction and loyalty. This study is important …

This research will study the “Factors Affecting The Millennial's Satisfaction On E-hailing
Service In Malaysia”. This research investigated the relationship between price, safety …

Banyak dari mitra pengemudi mendaftarkan diri dibeberapa perusahaan penyedia
transportasi online sehingga memiliki dua atau lebih akun pada perusahaan yang berbeda …

The sports footwear sector is a lucrative market, particularly among Generation Y
consumers. The aim of this research is to determine the factors that influence the customer …

Passenger experience is crucial to the success of the ride-hailing transportation industry,
because passengers are more inclined to choose ride-hailing transportation companies or …

The purpose of this study is to examine how service quality, price, and comfort affect
consumer satisfaction towards ride-hailing services in Malaysia. In view of several ride …

This research integrated the SERVQUAL model into European perspective of two-
dimensional service quality concept focusing on “how” and “what” service quality influence …

This study investigated the effect of convenience, price, and reliability on customer
satisfaction with ride-hailing services in Klang Valley, Selangor, Malaysia. Nowadays, ride …