Purpose The five-dimension service quality (SERVQUAL) scale is one of the most common
tools for evaluating gaps between clients' perceptions and expectations. This study aimed to …

Background: This study aimed to explore service quality in Iranian hospitals by a systematic
review and meta-analysis of the existing literature. Methods: The literature search in the …

Background: Hospital's success depends on patients' expectations, perceptions, and
judgment on the quality of services provided by hospitals. This study was conducted to …

Methods In this cross-sectional study, the perspectives of 400 patients were assessed about
the quality of the services provided by educational hospitals in Kermanshah (western Iran) in …

Aim The aim of this study was to determine the gap between the students' expectations and
perceptions from the educational services provided to them in the School of Nursing and …

Backgrounds and Objectives: Assessing the educational services provided for students and
determining the gap between the current status and the expected status can pave the way …

TRIZ is an initiative and SERVQUAL is a structured methodology for quality improvement.
Using these tools, inventive problem solving can be applied for quality improvement, and the …

Background: Students' view is an important factor in assessing the quality of universities.
Servqual pattern is regarded as the most prominent for services quality measurement. This …

Background: Students are the main clients for educational system and their opinions can
improve service quality. Thus, determination of educational gap based on their viewpoints …

Hearing Healthcare is in midst of a paradigm shift and the use of mobile health technologies
plays therefore a major role. Through the Bluetooth connectivity between the hearing aids …