Satisfaction of patients: a right to health indicator?

EK Mpinga, P Chastonay - Health policy, 2011 - Elsevier
BACKGROUND: Right to health indicators have been subject to debate. Indeed, inadequate
monitoring or reporting by states, missing or contradicting data as well as a lack of …

Patients' satisfaction with quality of care in general hospitals in Ebonyi State, Nigeria, using SERVQUAL theory

MJ Umoke, PCI Umoke, IO Nwimo… - SAGE open …, 2020 - journals.sagepub.com
Background: Patient satisfaction is an essential parameter in the assessment of quality of
care and healthcare facility performance. Objective: To investigate patients' satisfaction with …

Patient satisfaction with community pharmacies services: a cross-sectional survey from Punjab; Pakistan

MM Aziz, W Ji, I Masood, M Farooq, MZ Malik… - International journal of …, 2018 - mdpi.com
Purpose: Patient satisfaction can identify specific areas of improvement in community
pharmacy services. Currently in Pakistan, no evidence exists in this regard. This study was …

Assessment of patient satisfaction with pharmacy service and associated factors in public hospitals, Eastern Ethiopia

Y Ayele, B Hawulte, T Feto, GV Basker… - SAGE open …, 2020 - journals.sagepub.com
Background: A comprehensive understanding of the extent of patient satisfaction and its
determinants are crucial in improving the quality of service. Hence, this research was …

Consumer satisfaction with community pharmacies in Warri, Nigeria

AC Oparah, LC Kikanme - Research in Social and Administrative Pharmacy, 2006 - Elsevier
BACKGROUND: Consumer satisfaction is likely to affect the image of the pharmacist and
pharmacy profession. Efforts should not only be made to track consumer satisfaction with …

Determinants of satisfaction with services, and trust in the information received in community pharmacies: a comparative analysis to foster pharmaceutical care …

E Druică, R Ianole-Călin, C Băicuș, R Dinescu - Healthcare, 2021 - mdpi.com
Patient's satisfaction with community pharmacy services, and patients' trust in the information
received in community pharmacies are important drivers of pharmaceutical care adoption …

[PDF][PDF] Evaluation of drug utilization patterns and patient care practices

EFO Enato, IE Chima - West Afr J Pharm, 2011 - academia.edu
Background: Evaluation of medication use practice is an important aspect of patient care,
which also serves as a measure of the quality of care provided for patients. Objectives: To …

Satisfaction of patients receiving value added-services compared to traditional counter service for prescription refills in Malaysia

BT Lau, AR Nurul-Nadiah-Auni, SY Ng… - Pharmacy Practice …, 2018 - SciELO Espana
Background: Patients' satisfaction is the key parameter to measure the quality of healthcare
services. Value added-services (VAS) were introduced to improve the quality of medication …

Outcomes of pharmaceutical care intervention to hypertensive patients in a Nigerian community pharmacy

AC Oparah, DU Adje, EFO Enato - International Journal of …, 2006 - Wiley Online Library
Objective To describe pharmaceutical care interventions provided to hypertensive patients
in a Nigerian community pharmacy setting, and to assess the impact of the practice on …

Patient satisfaction with services at a tertiary hospital in south-east Nigeria

IE Obi - Malawi Medical Journal, 2018 - ajol.info
Background Patients' views of the services they receive in a healthcare service help identify
critical areas that may need improvement. This survey set out to determine patients' …