Purpose The purpose of this paper is to increase awareness of the value that can be derived
from embracing customer service and ensuring tenant satisfaction. Design/methodology …

Purpose Corporate occupiers require offices and services which meet their business needs,
while landlords must attract and retain occupiers to maximise occupancy and rental income …

Purpose The purpose of this paper is to help landlords and property managers to
understand what they can do to increase tenants' satisfaction and propensity to renew their …

Purpose The purpose of this paper is to investigate the relationship between occupiers'
satisfaction with the property management service they receive and the financial …

The landscape of commercial real estate is dynamic and multifaceted, influenced by various
economic, social, technological, and environmental factors. Understanding the evolution of …

La competencia de los mercados globalizados genera entre las organizaciones la bús-
queda de herramientas para lograr la captación y fidelización de clientes. Esto se da …

This study evaluated the effectiveness of the relationally based" Calm-Driven" Service (CDS)
training program from the New World Kirkpatrick model perspective. The CDS training …