This systematic review critically examines the adoption and integration of Human Resource
Information Systems (HRIS) and Artificial Intelligence (AI) in small and medium-sized …

This chapter offers a comprehensive guide for public sector professionals, scholars, and
policymakers, delving into the challenges and opportunities brought about by digital …

Abstract Service is an activity or benefit offered to consumers or service users so that it can
satisfy or meet consumer needs and desires. Service businesses place great importance on …

Abstract Service is an intangible task that satisfies the needs of consumers or business
users. Service quality is the best matrix for evaluating consumer satisfaction in comparison …

Quality not only emphasizes aspects of the final result, namely products and services, but
also concerns human quality, process quality and environmental quality. It is impossible to …

Services in general are intangible and cannot be fully owned by consumers. Service quality
is the best matrix for evaluating consumer satisfaction in comparison between expectations …

Abstract Service quality is an effort to fulfill consumer needs and desires as well as the
accuracy of delivery in keeping with consumer expectations. There are several factors that …

It is impossible to produce quality products and services without quality people and
processes. Services in general are intangible and cannot be fully owned by consumers. If …

It is impossible to produce quality products and services without quality people and
processes. Service is an activity or benefit offered to consumers or service users so that it …

Consumers pay in return for the convenience, service and satisfaction they receive from the
service, not for ownership of the service. Service is an activity or benefit that one person can …