In the last few decades service sector has experienced its boom and became a distinctive
feature of developed economies. Many markets, including the financial services market …

The purpose of this research was to establish the effect of employee behaviour on
organisational competitiveness in the hospitality industry. A sample of 51 employees took …

Of the several factors that contribute to guests' perception of hotel's image, employees'
performance is rarely discussed. On this premise, this study explored guest perception …

The management of operations for a customer contact center (CCC) presents significant
challenges. Management's direction is to reduce costs through operational efficiency metrics …

Sažetak In the last few decades service sector has experienced its boom and became a
distinctive feature of developed economies. Many markets, including the financial services …

There is no dearth of literature exploring impact of COVID-19 on various facets of
consumers, businesses and economy at large. This exploratory study attempts to assess …

The purpose of this non-experimental quantitative, correlational research study was to
determine whether telecommuter and office-based customer service representative (CSR) …

Organisations that provide employees with environments that enable unleashing one's
potential enhance employee satisfaction and are regarded as a key source for competitive …

Abstract The Higher Education (HE) sector is a major contributor to the UK economy.
Beyond its financial contribution HE adds value to society and generally advances global …

This study investigated the relationship between Organizational Culture, Job Satisfaction,
and Customer Satisfaction, and whether a causal relationship existed where Job …