Many manufacturers today are striving to offer high value-added product-service systems
(PSS) to their customers. Since the success of the PSS largely depends on the …

An increasing number of people use social media to share their consumption experiences.
Publicly available online reviews have become a significant source of information, which …

Quality tools such as Kano's model, SERVQUAL, and Quality Function Deployment (QFD)
have been used to design and improve services. Although these tools can be used …

Purpose–The paper aims to help companies develop a better understanding of customer
needs through quantitative analysis of Kano's model. Design/methodology/approach–A …

Products are now developed based on what customers desire, and thus attractive quality
creation has become crucial. In studies on customer satisfaction, methods for analyzing …

Highlights•Introduces the complexity of interactive device prototyping.•Analyzes a relevant
industrial case as the study context.•Presents a head-mounted AR-enhanced hybrid …

Global disruption and innovation are revolutionising many industries and creating a digitally
disruptive environment (DDE); real estate is no exception. Real estate online platforms …

The Kano model distinguishes the different relationships between Customer Requirements
fulfillment and Customer Satisfaction, especially the nonlinear relationships. However, the …

Highlights•Empirically analyses theory development and research impact in design
research.•Demonstrates the predictive power of theory development for research …

In previous years, numerous firms have established environmentally aware strategies with
regards to product design, manufacturing and end-of-life (EoL) product management …