A systematic review of consumer satisfaction studies in hospitality journals: Conceptual development, research approaches and future prospects
This review paper has the aim of systematically analysing studies published in five
hospitality journals over the period 2000 to 2016. The review was organized around four …
hospitality journals over the period 2000 to 2016. The review was organized around four …
The intricate relationships of consumers' loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Purpose The purpose of this study is to determine how consumers perceive restaurant
service in Bangladesh. The goal of this study is to determine the impact of perceived service …
service in Bangladesh. The goal of this study is to determine the impact of perceived service …
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
C Prentice, S Dominique Lopes… - Journal of Hospitality …, 2020 - Taylor & Francis
The study discusses artificial intelligence (AI)–powered applications as a commercial
service with a focus on the hotel industry. This research is approached from the customers' …
service with a focus on the hotel industry. This research is approached from the customers' …
Factors influencing cloud service quality and their relationship with customer satisfaction and loyalty
R Agarwal, S Dhingra - Heliyon, 2023 - cell.com
The quality of cloud service is an important aspect to the success of any global business in
today's world. The objective of this paper is to find the factors of the cloud service quality and …
today's world. The objective of this paper is to find the factors of the cloud service quality and …
Guest satisfaction & dissatisfaction in luxury hotels: An application of big data
In order to understand the pivotal attributes of luxury hotel service in Malaysia, this study
analyses big data in the form of online reviews, as available in TripAdvisor. The content …
analyses big data in the form of online reviews, as available in TripAdvisor. The content …
Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia's hotel industry
Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel
industry | Emerald Insight Books and journals Case studies Expert Briefings Open Access …
industry | Emerald Insight Books and journals Case studies Expert Briefings Open Access …
A study of service quality, corporate image, customer satisfaction, revisit intention and word-of-mouth: evidence from the KTV industry
KL Khoo - PSU Research Review, 2020 - emerald.com
Purpose This paper aims to understand the impact of service quality on corporate image and
customer satisfaction. Furthermore, this study also examined the influence of corporate …
customer satisfaction. Furthermore, this study also examined the influence of corporate …
Mediators of the relationship between service quality and customer loyalty: Evidence from the banking sector in Zimbabwe
C Makanyeza, L Chikazhe - International Journal of Bank Marketing, 2017 - emerald.com
Purpose There is a dearth of studies that have investigated mediators of the effect of service
quality on customer loyalty under the conditions prevailing in Zimbabwe; where bank …
quality on customer loyalty under the conditions prevailing in Zimbabwe; where bank …
The effects of service quality and consumer-brand value congruity on hospitality brand loyalty
RA Rather, MA Camilleri - Anatolia, 2019 - Taylor & Francis
This research integrates the congruity and the social identity theories to better understand
the consumer-brand relationships. A structural equation modelling approach was used to …
the consumer-brand relationships. A structural equation modelling approach was used to …
The relationship between service quality, corporate image, and customer loyalty of Generation Y: An application of SOR paradigm in the context of superstores in …
Facing immense competition, retailers across the globe are experiencing reduction in their
customer loyalty. This decreasing trend is even more observable in the superstore retailing …
customer loyalty. This decreasing trend is even more observable in the superstore retailing …