The 1940s to 1960s witnessed a specific state of economic development of mass production
and consumption characteristics of developed economies, known as 'Fordism', underpinning …

The globalization flow of changing is becoming faster and faster. One of the important
changings that affect the modern world of higher education is disruptive technology …

Airline companies have implemented cause related marketing (CRM) to contribute to
sustainable development and gain competitive advantage in the market providing identical …

Mining opinions from reviews has been a field of ever-growing research. These include
mining opinions on document level, sentence level and even aspect level. While explicitly …

The purpose of this study is to examine the effect of compassion experienced by low-cost
carriers customers on their brand attitudes. Specifically, this study aims to unbox the …

As frontline employees who interact directly with customers, flight attendants are expected to
display proper emotional expression, as required by their jobs. The emotional expression of …

Bu araştırmada Türkiye'de müşteri memnuniyeti ve müşteri sadakati arasındaki ilişkileri
inceleyen araştırmalarla bir meta analiz çalışması yapılmıştır. Bu doğrultuda Kafkas …

Satisfaction of working conditions and productivity improvement of university employees
covered a broad range of topics from working hours, policies, rules and regulation …

To obtain a feedback from students is a prerequisite to providing high quality services.
Therefore, it is necessary for students to have an opportunity to offer their straight feedback …

The purpose of this study was to examine the service quality and customer satisfaction in the
Tourism Management from the customer's perspective, explore how perceived service …