bug report is typically assigned to a single developer who is then responsible for fixing the
bug. In Mozilla and Eclipse, between 37%-44% of bug reports are" tossed"(reassigned) to …

Process discovery is the automated construction of structured process models from
information system event logs. Such event logs often contain positive examples only …

Abstract Machine learning (ML) provides algorithms to create computer programs based on
data without explicitly programming them. In business process management (BPM), ML …

Process mining is helpful for deploying new business processes as well as auditing,
analyzing and improving the already enacted ones. Most of the existing process mining …

Successful software maintenance is becoming increasingly critical due to the increasing
dependence of our society and economy on software systems. One key problem of software …

IT problem management calls for quick identification of resolvers to reported problems. The
efficiency of this process highly depends on ticket routing---transferring problem ticket …

In cloud service systems, customers will report the service issues they have encountered to
cloud service providers. Despite many issues can be handled by the support team …

In process mining, extensive data about an organizational process is summarized by a
formal mathematical model with well-grounded semantics. In recent years a number of …

This paper presents and elaborates the concept of Web service usage patterns and pattern
discovery through service mining. We define three different levels of service usage data: i) …

In open-source software development the bug report is usually assigned to a developer for
bug fixing. A large number of bug reports are tossed (reassigned) to other developers, for …