Artificial Intelligence (AI) agents are predicted to infiltrate most industries within the next
decade, creating a personal, industrial, and social shift towards the new technology. As a …

Artificial intelligence (AI) and algorithmic decision making are having a profound impact on
our daily lives. These systems are vastly used in different high-stakes applications like …

In a short span of time since its introduction, generative artificial intelligence (AI) has
garnered much interest at both personal and organizational levels. This is because of its …

AI has received increased attention from the information systems (IS) research community in
recent years. There is, however, a growing concern that research on AI could experience a …

Intelligent AI devices have become a common presence in the business landscape, offering
a wide range of services, from the medical sector to the hospitality industry. From an …

As a rapidly emerging generative AI chatbot, ChatGPT has garnered unprecedented global
attention for its advanced AI-based text generation capabilities. However, the issue of …

Artificial intelligence (AI) is gaining increasing attention from business leaders today. As a
primary AI tool, chatbots have seen increasing use by companies to support customer …

Although AI-enabled customer relationship management (CRM) systems have gained
momentum in healthcare to enhance performance, there is a striking dearth of knowledge on …

While using artificial intelligence (AI) could improve organizational decision-making, it also
creates challenges associated with the “dark side” of AI. However, there is a lack of research …

This study addresses two critical research gaps in human-robot interaction (HRI): the limited
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …