Recent studies on total quality management (TQM) show that there is sudden shift in the
application of TQM from manufacturing to service organization and voluminous studies have …

The purpose of this paper is to carry out the study on Total quality Management (TQM) in
small and medium enterprises (SMEs) and understand the key issues involved in the …

Purpose–The purpose of this paper is to determine the relationships between the total
quality management (TQM) factors and organizational performance. Design/methodology …

Purpose–The purpose of this paper is to investigate the key “hard” and “soft” quality
management factors used by Australian small and medium enterprises (SMEs) and their …

The successful implementation of total quality management (TQM) is often linked with the
critical dimensions or critical success factors (CSFs) which are responsible for achieving …

The new and challenging structure of the global business environment has been forcing
organizations, including banks, to adopt innovative strategies to seek a better performance …

Over the last two decades, service organisations have embraced total quality management
(TQM) as an effective management tool to improve their service quality. They have begun to …

This paper describes a strategic framework for the development of supply chain quality
management (SCQM). The framework integrates both vision-and gap-driven change …

Purpose–Despite the potential benefits of total quality management (TQM) articulated by
quality experts and practitioners, these benefits are not easy to achieve in practice. Many …

This paper investigates the relationship between Total Quality management (TQM) elements
and sustainable company performances. TQM models prescribe several important factors …